Privacy Policy

Account and profile information. When you register, we collect information such as your name, email address, username, and authentication identifiers through our authentication provider, Clerk.

Billing information. If you purchase a paid plan, payment details are processed by Authorize.Net. We receive billing status, subscription identifiers, and limited transaction metadata. We do not store full payment card numbers on our servers.

Content and configuration data. When you use Show Hub, we store information you provide or authorize us to sync, including podcast or channel metadata, episode titles and descriptions, media URLs, transcripts, branding settings, custom domains, blog drafts, and published page content.

Connected platform data. If you connect third-party sources (such as YouTube, Spotify, RSS feeds, or DNS providers), we collect the data needed to sync and display your content, including OAuth tokens stored in encrypted form.

Usage and analytics data. We collect information about how you use the Service, including pages viewed, features used, clicks, device and browser type, IP address, and general location derived from IP, as well as technical error reports when something in the app fails. We use PostHog and our own analytics systems for product analytics, error tracking, and embed performance measurement.

Embed widget analytics. When visitors interact with a Show Hub embed on your site or hosted pages, we may collect event data such as page views, embed loads, and playback-related interactions. If you embed Show Hub on your own website, you are responsible for providing appropriate notice to your visitors, as described in our Terms of Service.

Communications. If you contact us, join a waitlist, or receive product emails, we collect the information you provide, such as your email address and message content.

Cookies and similar technologies. We use cookies and similar technologies for authentication, security, preferences, and analytics. You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

We use the information we collect to:

• Provide, operate, maintain, and improve the Service;
• Create and host your content hub, pages, embeds, transcripts, and related assets;
• Authenticate users and enforce account security;
• Process subscriptions and manage billing;
• Send transactional messages, such as account, billing, and service notifications;
• Monitor performance, troubleshoot issues, and prevent fraud or abuse;
• Comply with legal obligations and enforce our terms; and
• Develop new features, including AI-assisted transcription and blog draft generation.

We do not use your show name, logo, or public pages in marketing unless you give us explicit permission.

Certain features use automated systems and third-party AI providers to generate transcripts, summaries, blog drafts, and related content suggestions. Outputs may be inaccurate or incomplete. You are responsible for reviewing AI-generated content before publishing it.

To provide these features, we may send relevant content metadata, transcripts, or text excerpts to service providers such as OpenRouter, Replicate, or our transcription infrastructure. We use these providers only to deliver the requested functionality.

We may share information in the following circumstances:

• Service providers. With vendors that help us operate the Service, including Clerk (authentication), Authorize.Net (payments), Convex (backend infrastructure), Vercel (hosting), PostHog (analytics and error tracking), Resend (email), Cloudflare (DNS and optional media storage), Airtable (internal CRM sync), and AI or transcription providers.
• Connected platforms. When you authorize integrations, we exchange data with those platforms as needed to sync your content.
• Public content. Information you choose to publish through your Show Hub site, subdomain, custom domain, or embed may be visible to the public.
• Legal and safety. When required by law, to protect rights and safety, or to respond to lawful requests.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.

We do not sell your personal information.

We retain information for as long as your account is active or as needed to provide the Service. When you delete your account or request deletion, we delete or anonymize most personal information and user content within 30 days, except where we must retain data longer for legal, tax, accounting, fraud prevention, or dispute resolution purposes. Billing and transaction records may be retained for up to seven years where required by law.

Aggregated or de-identified information that cannot reasonably be used to identify you may be retained longer for analytics and product improvement.

We use administrative, technical, and organizational measures designed to protect information, including encryption in transit, access controls, and secure handling of OAuth credentials. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may:

• Access and update certain account information in your dashboard or through Clerk;
• Disconnect third-party integrations at any time;
• Request deletion of your account by contacting us;
• Opt out of non-essential marketing emails using unsubscribe links, where provided.

Depending on where you live, you may have additional rights regarding access, correction, deletion, or portability of personal information. We will honor applicable requests as required by law.

If you are a California resident, you may have the right to request information about the categories of personal information we collect, the purposes for which we use it, and the categories of third parties with whom we share it. You may also request access to, correction of, or deletion of certain personal information, subject to legal exceptions.

We do not sell personal information and do not share personal information for cross-context behavioral advertising as those terms are commonly defined under California law.

To make a privacy request, contact us using the information below. We may need to verify your identity before fulfilling a request.

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, contact us and we will take appropriate steps to delete it.

Show Hub is operated from the United States. If you access the Service from outside the United States, you understand that your information may be processed and stored in the United States and other countries where our service providers operate, which may have different data protection laws than your jurisdiction.

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page and update the effective date. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

For privacy questions or requests, contact Motorboat Media, LLC at legal@showhubco.com. This inbox is being set up; if your message bounces, please try again shortly or contact us through your Show Hub account settings.

Motorboat Media, LLC · Atlanta, Georgia, USA